Privacy Policy

Overview

Casiana ("we," "us," or "our") operates casiana.com. This Privacy Policy explains how we collect, use, and protect information about visitors to our website and clients who engage our services.

We do not sell your personal information. We collect only what we need to deliver a great experience, communicate with you, and improve our service over time.

This policy applies to information collected through casiana.com, our Bespoke consultation process, and any related communications.

Data We Collect

Information you provide directly: When you submit a Bespoke consultation request, we collect your first name, last name, email address, phone number, budget range, project type, and project description. We use this to respond to your inquiry and scope your project.

Information collected automatically: When you visit our site, we automatically collect certain technical information including your IP address, browser type, operating system, pages visited, time on site, and referring URL. This is collected through the third-party analytics tools described below.

Communications: If you email us directly, we retain those communications in order to respond and provide ongoing support.

We do not collect payment information directly. Payment processing is handled by third-party providers and governed by their respective privacy policies.

How We Use It

We use the information we collect to:

• Respond to Bespoke consultation requests and manage client projects
• Send transactional emails related to your order or inquiry
• Understand how visitors use our site so we can improve the experience
• Identify and fix technical issues
• Comply with legal obligations

We do not use your information for automated decision-making or profiling. We do not send marketing emails without your explicit consent.

Third Parties

We share data with a limited set of third parties who help us operate the site and deliver our service. We do not sell your data to any third party.

Google Analytics: We use Google Analytics (GA4) to understand site traffic and user behavior. Google may collect data about your browsing activity in accordance with Google's Privacy Policy. You can opt out via the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity: We use Microsoft Clarity to record session behavior (mouse movements, clicks, and scrolling) to improve usability. This data is processed by Microsoft in accordance with Microsoft's Privacy Statement. Session recordings do not capture form field content.

Cloudflare: Our site is served through Cloudflare, which processes network traffic and may collect IP addresses and request metadata for security and performance purposes. See Cloudflare's Privacy Policy.

Google Workspace: Consultation form submissions are processed via Google's infrastructure and delivered to our inbox at hello@casiana.com. Google handles this data in accordance with their privacy policies.

Cookies & Analytics

We use cookies and similar technologies to operate our site and power analytics. Cookies are small text files stored in your browser.

Essential cookies: Required for the site to function. These cannot be disabled.

Analytics cookies: Set by Google Analytics and Microsoft Clarity to collect usage data. These are active by default. You can disable them through your browser settings or the opt-out tools linked above.

Most browsers allow you to refuse or delete cookies through their settings menus. Disabling analytics cookies will not affect your ability to use the site.

Your Rights

Depending on where you're located, you may have rights regarding your personal data. These include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate data.
• Deletion: Request that we delete your personal data, subject to any legal obligations to retain it.
• Objection: Object to certain types of processing, including analytics.
• Portability: Request your data in a portable, machine-readable format.
• Opt-out of sale: We do not sell personal data. No action is required.

California residents have additional rights under the CCPA, including the right to know what categories of personal information are collected and the right to non-discrimination for exercising privacy rights.

EU and UK residents have rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email us at hello@casiana.com. We will respond within 30 days.

Data Retention

We retain consultation form submissions and related email communications for as long as the client relationship is active and for a reasonable period thereafter for business records and legal compliance purposes.

Analytics data is retained in accordance with the default retention settings of Google Analytics and Microsoft Clarity.

You may request deletion of your data at any time by contacting us at hello@casiana.com.

Children

Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

Policy Changes

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify active clients directly.

Continued use of our site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Casiana
hello@casiana.com

We aim to respond to all privacy-related inquiries within 5 business days.